So the only time a case number really matters is if you walk in say 3 days after your warranty ran out but you called a week ago. And even if they ran diags the system makes us run it in store anyway. Apple doesn't appear to be notifying customers about the inventory shortages until they arrive for their appointment. If so I may have to rethink my Mac use after 31 years. Some time in the last few days, Apple modified the procedure slightly so that customers no longer have to pick a product that they have already registered.
None of the Apple employees in the Red Zone work on commission. I mailed in my iPhone 6s to get the battery replaced and since my serial number was one of the 6s with the issue so it was free for me to replace the battery. I did try to purchase in store, but the only way I can purchase now is by calling the online store due to the change in AppleCare plans. Got an issue with my iPhone 6 plus which every now and then thinks it has less charge and turning itself off than it really has so I was going to make an Apple Store appointment like you do, but then I was presented with this: Highpoint: No Availability Doncaster: Next available Wed 13 July 3:10pm Chadstone: Next available Tue 12 July 9:10am Southland: Next available Wed 13 July 12:55pm Fountain Gate: No Availability I have to ask, why on earth is the Genius Bar this busy!!! I was hoping to sell that machine to help fund a replacement. It was recommended I try the Apple store in Glasgow which is 50 miles away.
Not strictly related to MacBook Pro but since there was no obvious place to post this and it's the reason I'm going I thought I'd ask here. Using a special algorithm, the application provides the customer a wait time based on issue priorities. I would love to have the time to go and sit and wait for hours for an on-the-spot appointment but my job means that I need to plan ahead. Apple will soon make a significant change to retail store Genius Bar appointments to improve the customer experience, according to several sources briefed on the upcoming shift. I've had Apple hardware failures before, and never experienced anything like this long of a wait even though none of the equipment involved was as critical to me.
We can't search by it and truth be told, it means little to what happens in store. Within a short time of a new product coming out, tech support teams are typically inundated with help requests for awhile. Apple stores aren't large enough to be their sales and service method at the same time in our modern Apple ecosystem. The change is due to a number of complaints over wait times for customers even at the appointed time, the employees said. Apple Care advisors aren't supposed to be making judgements or statements about what happens when in store sees a device. If you'd like to view their content together, click.
That's a big improvement over sitting on my butt waiting for a Genius appointment for the rest of this week. I have also called the phone numbers for the store and they never put me in touch with a real person. Pro tip: Avoid the children's area at all cost, as a child has probably relieved him or herself there. Broken phones are drama producers in the Apple Store. It arrived at the store at 10:17am on Wed. Those were the only options. You will need to describe what issue you are experiencing, and you should then be offered different support options, such as calling Apple Support, doing a live chat, or now, scheduling a Genius Bar appointment.
Apple Store employees are happy to answer your questions, but pulling them away from customers so you can ask an in-depth question isn't very considerate of other customers' time. They'd have to double or triple the size of the bars in many stores to actually make a dent in the wait times. I watched him order a logic board and a power supply. If they can do it and it's justified they will retail swap. First, ensure you have the Apple Store app installed on your device.
I regret to say that my first experience with Mac Support has been dis satisfactory, while their phone service was presently helpful, getting down to the problem and getting it fixed remains unsolved. If the phone's screen is cracked, the employee will present you with the option of replacing the screen for a set cost, which will be done in store. The store itself is broken down into three sections: 3. It seems I am being forced to drive over there and sit and wait. Thanks for the replies to my post and apologies for not returning to the thread until now.
They can provide warranty and non warranty support for all Apple Hardware and Software. It's up to you whether or not you think it's worth it, but if you are new to computers or tend to ask a lot of questions, I would recommend that you purchase this service. Didn't see this the first time around. We first heard about the story The scalpers appear to be targeting Apple's Hong Kong locations, with reporting that two out of three Hong Kong stores had no appointments available. Employees genuinely want to help, but their job can be taxing too. I showed up 5 minutes before they opened, and there was a guy at the front signing people up for walk-in appointments.
I cannot get through to a specialist for the life of me. I haven't had issues getting a few Genius Bar appointments in the last few years. And, in some cases, the store may offer the option to mail the iPhone to an Apple Repair Center to have the battery replaced, but the process can take several business days. Coconut battery now showing a full charge capability of 1736 design of 1715 whereas it was 1250 before the replacement. Apple's new Genius Bar will accept walk-in customers, who can describe their problem to an employee. Got the dead iMac into the Apple Store today thanks to the level 2 phone guy who made an appointment appear. No rhyme or reason to it.